Privacy Policy

This Privacy Policy describes how Backflow Parts Supplier LLC ("we", "us", or "our") collects, uses, and discloses personal information through our online storefront at www.getbackflowparts.com, buyer accounts, local-pickup orders, and communications about those services. It applies to visitors, customers, and people using the storefront on behalf of a buyer company.

Information We Collect

• Account and contact information: Your name, email address, phone number, login credentials, and information you provide when creating or updating an invited buyer account.
• Buyer-company information: Your company affiliation, account role and access status, and invitation information. We and company administrators provide information used to establish your company access.
• Cart and order information: Products and quantities, prices, order history and status, pickup contact name, company and phone number, and any purchase order number or technician note you provide. Checkout is for local pickup and does not ask you for a delivery address or collect card numbers or bank account details.
• Communications: Information you provide when you contact us about your account, an order, or a privacy request.
• Technical information: Requests to the storefront and its supporting services include information such as your IP address, browser request headers, and the requested page or resource. The storefront also receives the functional cookie information described below.

How We Use Information

We use information to authenticate accounts, manage invitations and company access, show buyer-specific pricing, maintain carts, record and manage orders for pickup, and provide account and order communications and support. We also use information to investigate errors, misuse, and security issues, maintain transaction records, comply with applicable legal obligations, and resolve disputes. The storefront uses Pay at Pickup and does not collect payment online.

Functional Cookies

Cookies are small pieces of information stored by your browser. The storefront uses cookies to keep you signed in and identify your cart. These cookies support account and purchasing functions.

• _medusa_jwt stores your sign-in token for up to seven days and is cleared when you sign out.
• _medusa_cart_id identifies your cart for up to seven days and is cleared when an order is completed or you sign out.

You can remove or block cookies through your browser settings. Blocking functional cookies can prevent sign-in, invitation acceptance, or cart and checkout functions from working. Cookie expiry does not delete the associated account or order records.

How Information Is Disclosed

Our staff use account and order information to administer buyer access, provide support, and manage pickup orders. Authorized administrators of your buyer company can view company membership and invitation information and orders placed for the company. Orders associated with your company are therefore visible beyond your individual account.

Information is processed through our commerce systems and the hosting, infrastructure, and email services used to operate the storefront and its account and order communications. We may also disclose information when required by law or legal process, to respond to security incidents, or to protect our rights and resolve disputes.

Retention and Security

Retention depends on the information and its purpose, including account administration, order and transaction recordkeeping, legal obligations, and dispute resolution. Signing out or clearing cookies does not remove these records. No website or method of transmitting or storing information can guarantee complete security. Do not send passwords, card numbers, or bank account details in order notes or support messages.

Your Information and Requests

You can review your profile and order information through your account and update the profile fields available there. Contact us using the details below to ask about your information or request access, correction, or deletion. Your rights and any exceptions depend on applicable law. We may need to verify your identity and authority to act for a company before responding. Some records may need to be retained for legal obligations or transaction recordkeeping.

Third-Party Links

If you follow a link to a third-party website, that website has its own privacy practices. Review its privacy notice before providing personal information.

Changes to This Policy

We may update this policy to reflect changes in the storefront or our practices. We will post the revised policy here and update the date above, with any additional notice required by applicable law.

Contact

For privacy questions or requests, email eleanor@getbackflowparts.com or write to Backflow Parts Supplier LLC, 5728 N 105th Lane, Glendale, AZ 85307, United States.